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  • 16600172777 ( NTC )
    9801572777 ( NCELL )

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Returns & Refunds

  1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please reach out to us as soon as you receive it to discuss a return and replacement. Your product may be eligible for refund depending on the product category and condition.
  2. Please note that some products are not eligible for a return if the product is "No longer needed".
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
  4. You will always find the relevant terms on the product page (Return Policy tab).

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective.
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts).
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.